PRIVACY POLICY
This privacy policy sets out how LW Electrical Services Ltd. uses and protects any information that you provide LW Electrical Services Ltd. when you use this website.
LW Electrical Services Ltd. is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy.
What we do with any of your information that we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes.
Internal record keeping.
We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
What we collect
We may collect the following information:
Name and job title
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
For the purpose of the Data Protection Act (the “Act”), the Data Controller of our Services for both UK and Irish customers is LW Electrical Services Ltd. Data Controller is just a legal term that means we have responsibilities in respect of your personal information under the Act. Our registered company number is 12834275.
We are registered with the UK Information Commissioner’s Office (Registration Number: ZB213482.
Use of cookies
Cookies are small text files sent to your computer or mobile device by the websites that you visit. They help make websites work better and provide information to the owners of the site. For instance, we use Google Analytics cookies to track users’ behaviour whilst on the site. By understanding how people use our site, we can improve the navigation and content to better meet people’s needs. The information collected by LW Electrical Services Ltd. Include: IP address, pages visited, browser and operating system. The data will not be used to identify any user personally. The cookies we use on our site are:
What information do we collect?
We monitor user activity to enhance content provided on this site. This website uses Google Analytics, a web analytics service provided by Google Inc. (‘Google’). Google Analytics uses ‘cookies’ and JavaScript code to help analyse user activity on websites. The information generated about your use of the website (including your anonymised IP address) will be transmitted to and stored on Google servers in the United States.
Google will use this information to produce user activity reports for this website. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf.
Google will not associate your IP address with any other data previously held. You may refuse the use of cookies by selecting the appropriate settings on your browser. Please note that if cookies are disabled, you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Read Google’s Privacy Policy and Google’s Terms of Service for detailed information.
Your interaction with this website
Online Forms
We use online forms to collect data for enquiries in relation to our services. We store this in our CRM system and we will hold this information until you tell us to remove it and all data gathered is reviewed after a period of 5 years. You can unsubscribe at any time by using the unsubscribe link.
Square Space
We use a third party service, Squarespace.com, to publish our blogs. These sites are hosted at Squarespace.com. We use a standard Square Space service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. Square Space requires visitors that want to post a comment to enter a name and email address. For more information about how Square Space processes data, please see Privacy Policy.
People who contact us via social media
If you send us a private or direct message via social media the message will be stored by LW Electrical Services Ltd on the social media page. It will not be shared with any other organisations.
People who email us
We use Microsoft Outlook to receive and send email communications and you can view their privacy policy here.
We will also monitor any emails sent to us, including file attachments, for viruses or malicious software. Please be aware that you have a responsibility to ensure that any email you send is within the bounds of the law.
Complaints or queries
LW Electrical Services Ltd. tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
This privacy policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of LW Electrical Services Ltd. collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.
Links to other websites
This privacy policy does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this Privacy Policy
LW Electrical Services Ltd. may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 20 August 2021.
Feedback
We welcome your feedback. If you contact us asking for information, we may need to contact other departments within LW Electrical Services Ltd. to find that information but we will endeavour to respond within 5 working days. If your question is technical, we may need to refer this to our IT support department.
We do not pass on any of your personal information when dealing with your enquiry, unless you have given us permission to do so. Once we have replied to you, we keep a record of your message for audit purposes.
How to contact us
If you want to request information about our privacy policy you can email us at info@lwelectricalservices.com or write to:
LW Electrical Services Ltd, 11 Fron Heulog, Hawarden, CH5 3GG